NYCHA · Code 808 · Housing
| Indicator | Current | Prior Year | Target | Trend |
|---|---|---|---|---|
Alleged elevator injuries reported to the Department of BuildingsCritical 1 Operate as an effective and efficient landlord. | 1 | 0 | — | ▲ Infinity% |
Average outage per elevator per monthCritical 1 Operate as an effective and efficient landlord. | 0.94 | 0.75 | 1.01 | ▲ 25.3% |
Average time to resolve elevator outages (hours:minutes)Critical 1 Operate as an effective and efficient landlord. | 11.11 | 5.31 | 10 | ▲ 109.2% |
Average time to resolve emergency service requests (hours:minutes)Critical 1 Operate as an effective and efficient landlord. | 13.3 | 16.23 | 24 | ▼ 18.1% |
Average time to resolve heat outages (hours:minutes)Critical 1 Operate as an effective and efficient landlord. | 0 | 0 | 12 | — |
Average time to resolve non-emergency service requests (days)Critical 1 Operate as an effective and efficient landlord. | 65.6 | 69.9 | 15 | ▼ 6.2% |
Average turnaround time for vacant units (days)Critical 1 Operate as an effective and efficient landlord. | 313.6 | 392.4 | 300 | ▼ 20.1% |
Complex mold repairs completed within 15 days (%)Critical 1 Operate as an effective and efficient landlord. | 32.5% | 3.2% | 95.0% | ▲ 915.6% |
Elevator outages resolved within 10 hours (%)Critical 1 Operate as an effective and efficient landlord. | 74.0% | 89.9% | 85.0% | ▼ 17.7% |
Elevator-related fatalitiesCritical 1 Operate as an effective and efficient landlord. | 0 | 0 | — | — |
Elevator service uptime (%)Critical 1 Operate as an effective and efficient landlord. | 98.5% | 99.4% | 97.0% | ▼ 0.9% |
Major felony crimes in public housing developmentsCritical 1 Operate as an effective and efficient landlord. | 479 | 484 | — | ▼ 1.0% |
Mold cases without recurrence (%)Critical 1 Operate as an effective and efficient landlord. | 87.9% | 83.6% | 85.0% | ▲ 5.1% |
Mold removed within 5 business days (%)Critical 1 Operate as an effective and efficient landlord. | 27.9% | 8.2% | 95.0% | ▲ 240.2% |
Other pest complaints responded within 10 days (%)Critical 1 Operate as an effective and efficient landlord. | 96.6% | 75.4% | 100.0% | ▲ 28.1% |
Other pest complaints responded within 7 days (%)Critical 1 Operate as an effective and efficient landlord. | 86.3% | 54.6% | 75.0% | ▲ 58.1% |
Rat complaints responded within 2 business days (%)Critical 1 Operate as an effective and efficient landlord. | 91.9% | 78.2% | 75.0% | ▲ 17.5% |
Rat complaints responded within 5 days (%)Critical 1 Operate as an effective and efficient landlord. | 95.9% | 81.5% | 100.0% | ▲ 17.7% |
Rent collection (%)Critical 1 Operate as an effective and efficient landlord. | 68.6% | 69.2% | 97.5% | ▼ 0.9% |
Units abated for leadCritical 1 Operate as an effective and efficient landlord. | 291 | 391 | — | ▼ 25.6% |
Active capital projects in construction phase on track or with minor delays (%)Critical 2 (Re)build, expand and preserve public housing and affordable housing stock | 82.1% | 85.1% | 85.0% | ▼ 3.5% |
Active capital projects on track or with minor delays (%)Critical 2 (Re)build, expand and preserve public housing and affordable housing stock | 75.4% | 67.2% | 75.0% | ▲ 12.2% |
Occupancy rate (%)Critical 2 (Re)build, expand and preserve public housing and affordable housing stock | 95.5% | 96.3% | 99.2% | ▼ 0.8% |
Public Housing Portfolio — Unit Inventory (000)Critical 2 (Re)build, expand and preserve public housing and affordable housing stock | 150 | 156 | — | ▼ 3.8% |
Section 8 — Occupied unitsCritical 2 (Re)build, expand and preserve public housing and affordable housing stock | 111.2K | 104.0K | 87.0K | ▲ 6.8% |
Section 8 — Utilization rate for authorized vouchers (%)Critical 2 (Re)build, expand and preserve public housing and affordable housing stock | 91.0% | 88.0% | 86.0% | ▲ 3.4% |
Emergency transfer disposition time (days)Critical 3 Engage residents and connect them to best-in-class social services. | 9.1 | 9.19 | 45 | ▼ 1.0% |
Initial social service tenant contacts conducted within five days of referral (%)Critical 3 Engage residents and connect them to best-in-class social services. | 95.0% | 98.0% | 76.0% | ▼ 3.1% |
Total resident job placementsCritical 3 Engage residents and connect them to best-in-class social services. | 343 | 298 | — | ▲ 15.1% |
| TITLE | BASE SALARY | OT HOURS | TOTAL PAY▼ |
|---|---|---|---|
| CARETAKER | $41K | 909,613.25 | $140.0M |
| MAINTENANCE WORKER | $73K | 371,305.75 | $83.8M |
| HOUSING ASSISTANT | $57K | 66,748.75 | $47.8M |
| PAINTER | $88K | 185,996 | $28.6M |
| PLASTERER | $110K | 122,329 | $26.4M |
| ELEVATOR MECHANIC | $122K | 76,824.25 | $26.2M |
| CARPENTER | $95K | 143,375.5 | $24.6M |
| COMMUNITY COORDINATOR | $71K | 7,692.25 | $20.2M |
| ADMINISTRATIVE STAFF ANALYST | $146K | 2,431 | $18.4M |
| PLUMBER | $108K | 121,653 | $18.2M |
| RESIDENT BUILDING SUPERINTENDENT | $96K | 50,721 | $17.5M |
| ADMINISTRATIVE HOUSING SUPERINTENDENT | $140K | 4,189.5 | $16.9M |
| HOUSING MANAGER | $101K | 19,533.75 | $15.5M |
| ASSISTANT RESIDENT BUILDING SUPT | $77K | 52,277.75 | $15.5M |
| SECRETARY | $43K | 2,000.75 | $15.3M |
| ASSISTANT HOUSING MANAGER | $81K | 27,463.75 | $14.4M |
| PLUMBER'S HELPER | $74K | 111,868.25 | $12.3M |
| SUPERVISOR OF HOUSING CARETAKER | $65K | 79,136.25 | $11.9M |
| ELECTRICIAN | $119K | 80,239.75 | $10.4M |
| HEATING PLANT TECHNICIAN | $56K | 87,497.75 | $10.3M |
| ELEVATOR MECHANIC HELPER | $76K | 54,019 | $9.9M |
| COMMUNITY ASSOCIATE | $45K | 4,040.5 | $9.3M |
| SUPERVISING HOUSING GROUNDSKEEPER | $66K | 54,213.5 | $9.1M |
| EXECUTIVE AGENCY COUNSEL | $161K | 0 | $8.9M |
| SUPERVISOR PAINTER | $104K | 57,133.25 | $8.6M |
| CITY LABORER | $66K | 41,193.75 | $7.9M |
| CONSTRUCTION PROJECT MANAGER | $92K | 5,401.75 | $7.5M |
| COMPUTER SYSTEMS MANAGER | $159K | 1,439.75 | $7.3M |
| ADM MANAGER-NON-MGRL | $97K | 2,481.25 | $7.3M |
| PRINCIPAL ADMINISTRATIVE ASSOCIATE - NON SUPVR | $71K | 1,669.25 | $6.1M |
| BRICKLAYER | $110K | 32,415.75 | $6.0M |
| ELECTRICIANS HELPER | $72K | 61,319.75 | $5.9M |
| ADMINISTRATIVE INSPECTOR | $129K | 0 | $5.5M |
| ADMINISTRATIVE HOUSING MANAGER | $148K | 0 | $4.6M |
| ADMIN COMMUNITY RELATIONS SPECIALIST | $104K | 1,490.25 | $4.3M |
| AGENCY ATTORNEY | $90K | 0 | $4.3M |
| MASONS HELPER | $77K | 31,362.5 | $4.1M |
| ADMINISTRATIVE ACCOUNTANT | $125K | 0 | $4.0M |
| SUPERVISOR PLASTERER | $118K | 26,533.5 | $3.7M |
| CUSTOMER INFORMATION REPRESENTATIVE MA L 1549 | $57K | 424.75 | $3.7M |
| HOUSING EXTERMINATOR-AL II & III | $61K | 3,594.25 | $3.6M |
| ASSOCIATE STAFF ANALYST | $95K | 284.75 | $3.3M |
| ASSOCIATE HOUSING DEVELOPMENT SPECIALIST | $102K | 396.5 | $3.1M |
| SUPERVISOR OF MECHANICAL INSTALLATIONS & MAINTENANCE | $90K | 9,357.75 | $2.9M |
| CONFIDENTIAL INVESTIGATOR | $74K | 1,247.25 | $2.8M |
| CLERICAL ASSOCIATE MOST MAYORAL AG | $48K | 663.25 | $2.7M |
| HOUSING EXTERMINATOR | $41K | 1,586 | $2.4M |
| EMERGENCY SERVICE AIDE | $39K | 6,323.25 | $1.8M |
| CITY SEASONAL AIDE | $9K | 11 | $1.6M |
| COMMUNITY SERVICE AIDE | $25K | 463 | $866K |
| # | COMPLAINT TYPE | COUNT▼ | AVG RESOLUTION | YOY CHANGE |
|---|---|---|---|---|
| 1 | Illegal Parking | 585,385 | 0.0d | — |
| 2 | Noise | 423,177 | 0.0d | — |
| 3 | Heating | 349,059 | 1.5d | — |
| 4 | Blocked Driveway | 184,269 | 0.0d | — |
| 5 | Noise | 176,103 | 0.0d | — |
| 6 | Unsanitary Condition | 122,293 | 18.1d | — |
| 7 | Street Condition | 93,820 | 2.5d | — |
| 8 | Water System | 81,439 | 2.7d | — |
| 9 | Plumbing | 75,824 | 14.7d | — |
| 10 | Abandoned Vehicle | 66,710 | 0.0d | — |