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Human Resources Administration

HRA · Code 069 · Social Services

Adopted Budget
$11.5B
FY2025
NYC Expense Budget
Modified Budget
$12.6B
Current Modified
NYC Expense Budget
Spent
$12.6B
109.7% of adopted
NYC Checkbook

Budget Trend

$9.3B$10.0B$10.7B$11.5B$12.2B$12.9BAdopted Budget20202024202520262027
$12.0BMin $10.1BMax $12.0BAvg $11.3B
Source: NYC Expense Budget (mwzb-yiwb)

Performance Metrics (MMR)

Medicaid recoveries and cost avoidance for fraud waste and abuse ($000,000)
Agency-wide Management
Current23.66
Prior Year15.73
Target—
Trend▲ 50.4%
Cash Assistance — Application timeliness rate (%)
Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.
Current74.0%
Prior Year67.3%
Target95.0%
Trend▲ 10.0%
Cash Assistance — Caseload (point in time) (000)
Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.
Current339.4
Prior Year311.6
Target—
Trend▲ 8.9%
Cash Assistance — Persons receiving Assistance (000)
Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.
Current601.1
Prior Year557.6
Target—
Trend▲ 7.8%
Medicaid — Enrollees administered by HRA (000)
Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.
Current1.6K
Prior Year1.7K
Target—
Trend▼ 3.6%
Supplemental Nutrition Assistance Program (SNAP) — Application timeliness rate (%)
Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.
Current92.5%
Prior Year89.0%
Target95.0%
Trend▲ 3.9%
Supplemental Nutrition Assistance Program (SNAP) — Persons receiving benefits (000)
Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.
Current1.8K
Prior Year1.8K
Target—
Trend▲ 0.4%
Child support cases with orders of support (%)
Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.
Current73.5%
Prior Year75.8%
Target—
Trend▼ 3.0%
Clients whom HRA helped obtain employment (000)
Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.
Current1.6
Prior Year1
Target—
Trend▲ 60.0%
Fair Fares NYC — Total enrollment
Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.
Current378.5K
Prior Year339.7K
Target—
Trend▲ 11.4%
HRA clients who obtained employment, and maintained employment or did not return to CA for 180 days (city fiscal year-to-date average) (%)
Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.
Current81.6%
Prior Year74.4%
Target80.0%
Trend▲ 9.7%
Support cases with active orders receiving current payments (%)
Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.
Current67.0%
Prior Year67.7%
Target—
Trend▼ 1.0%
WeCARE federal disability awards
Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.
Current76
Prior Year61
Target—
Trend▲ 24.6%
Adult Protective Services (APS) — Cases eligible for services
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities.
Current6.0K
Prior Year5.7K
Target—
Trend▲ 5.3%
Adult Protective Services (APS) — Cases referred that are visited within three working days
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities.
Current98.4%
Prior Year100.0%
Target85.0%
Trend▼ 1.6%
Average days to initiate home attendant and housekeeper services for all cases
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities.
Current46
Prior Year30
Target—
Trend▲ 53.3%
Average weekly billable hours for personal care services
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities.
Current58.5
Prior Year54.2
Target—
Trend▲ 7.9%
HIV/AIDS Services Administration (HASA) — Individuals receiving services
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities.
Current34.7K
Prior Year33.1K
Target—
Trend▲ 4.9%
Serious personal care complaints resolved in 24 hours (%)
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities.
Current100.0%
Prior Year100.0%
Target100.0%
Trend—
Adult families receiving preventive services who did not enter the shelter system (%)
Reduce homelessness among children and adults.
Current98.8%
Prior Year99.1%
Target85.0%
Trend▼ 0.3%
Adults receiving preventive services who did not enter the shelter system (%)
Reduce homelessness among children and adults.
Current93.1%
Prior Year96.0%
Target85.0%
Trend▼ 3.0%
Clients successfully diverted at Prevention Assistance and Temporary Housing (PATH) from entering a homeless shelter (%)
Reduce homelessness among children and adults.
Current10.3%
Prior Year6.3%
Target—
Trend▲ 63.5%
Eligible families seeking shelter at Prevention Assistance and Temporary Housing (PATH) who entered HRA's domestic violence shelters (%)
Reduce homelessness among children and adults.
Current26.3%
Prior Year6.0%
Target—
Trend▲ 338.3%
Families with children receiving preventive services who did not enter the shelter system (%)
Reduce homelessness among children and adults.
Current93.7%
Prior Year99.6%
Target85.0%
Trend▼ 5.9%
IndicatorCurrentPrior YearTargetTrend
Medicaid recoveries and cost avoidance for fraud waste and abuse ($000,000)Critical
Agency-wide Management
23.6615.73—▲ 50.4%
Cash Assistance — Application timeliness rate (%)Critical
Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.
74.0%67.3%95.0%▲ 10.0%
Cash Assistance — Caseload (point in time) (000)Critical
Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.
339.4311.6—▲ 8.9%
Cash Assistance — Persons receiving Assistance (000)Critical
Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.
601.1557.6—▲ 7.8%
Medicaid — Enrollees administered by HRA (000)Critical
Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.
1.6K1.7K—▼ 3.6%
Supplemental Nutrition Assistance Program (SNAP) — Application timeliness rate (%)Critical
Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.
92.5%89.0%95.0%▲ 3.9%
Supplemental Nutrition Assistance Program (SNAP) — Persons receiving benefits (000)Critical
Improve access to assistance that provides economic stability to support the basic needs of all eligible children and adults.
1.8K1.8K—▲ 0.4%
Child support cases with orders of support (%)Critical
Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.
73.5%75.8%—▼ 3.0%
Clients whom HRA helped obtain employment (000)Critical
Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.
1.61—▲ 60.0%
Fair Fares NYC — Total enrollmentCritical
Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.
378.5K339.7K—▲ 11.4%
HRA clients who obtained employment, and maintained employment or did not return to CA for 180 days (city fiscal year-to-date average) (%)Critical
Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.
81.6%74.4%80.0%▲ 9.7%
Support cases with active orders receiving current payments (%)Critical
Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.
67.0%67.7%—▼ 1.0%
WeCARE federal disability awardsCritical
Increase financial independence and upward mobility out of poverty through employment, education, skills enhancement, job search, job placement, wellness services and other supports.
7661—▲ 24.6%
Adult Protective Services (APS) — Cases eligible for servicesCritical
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities.
6.0K5.7K—▲ 5.3%
Adult Protective Services (APS) — Cases referred that are visited within three working daysCritical
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities.
98.4%100.0%85.0%▼ 1.6%
Average days to initiate home attendant and housekeeper services for all casesCritical
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities.
4630—▲ 53.3%
Average weekly billable hours for personal care servicesCritical
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities.
58.554.2—▲ 7.9%
HIV/AIDS Services Administration (HASA) — Individuals receiving servicesCritical
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities.
34.7K33.1K—▲ 4.9%
Serious personal care complaints resolved in 24 hours (%)Critical
Provide support services for eligible vulnerable and/or frail children and adults and for children and adults with disabilities.
100.0%100.0%100.0%—
Adult families receiving preventive services who did not enter the shelter system (%)Critical
Reduce homelessness among children and adults.
98.8%99.1%85.0%▼ 0.3%
Adults receiving preventive services who did not enter the shelter system (%)Critical
Reduce homelessness among children and adults.
93.1%96.0%85.0%▼ 3.0%
Clients successfully diverted at Prevention Assistance and Temporary Housing (PATH) from entering a homeless shelter (%)Critical
Reduce homelessness among children and adults.
10.3%6.3%—▲ 63.5%
Eligible families seeking shelter at Prevention Assistance and Temporary Housing (PATH) who entered HRA's domestic violence shelters (%)Critical
Reduce homelessness among children and adults.
26.3%6.0%—▲ 338.3%
Families with children receiving preventive services who did not enter the shelter system (%)Critical
Reduce homelessness among children and adults.
93.7%99.6%85.0%▼ 5.9%
Source: Mayor's Management Report (rbed-zzin)

Active Contracts

Comunilife, Inc.
$96110.05B
AgencyDept. of Social Svcs/Human Resources Administration
TypeNegotiated Acquisition
Amount$96110.05B
Date—
Center for the Elimination of Violence in the Family, Inc.
$2.73B
AgencyDept. of Social Svcs/Human Resources Administration
TypeRenewal
Amount$2.73B
Date—
See Below
$1.15B
AgencyDept. of Social Svcs/Human Resources Administration
TypeNegotiated Acquisition
Amount$1.15B
Date—
Institute for Community Living Inc.
$660.0M
AgencyDept. of Social Svcs/Human Resources Administration
TypeCompetitive Sealed Proposals/Pre-Qualified List
Amount$660.0M
Date—
Project Renewal Inc.
$498.2M
AgencyDept. of Social Svcs/Human Resources Administration
TypeCompetitive Sealed Proposals/Pre-Qualified List
Amount$498.2M
Date—
Acacia Network Housing Inc.
$443.0M
AgencyDept. of Social Svcs/Human Resources Administration
TypeRenewal
Amount$443.0M
Date—
Westhab Inc.
$316.9M
AgencyDept. of Social Svcs/Human Resources Administration
TypeCompetitive Sealed Proposals
Amount$316.9M
Date—
Urban Resource Institute
$308.5M
AgencyDept. of Social Svcs/Human Resources Administration
TypeCompetitive Sealed Proposals/Pre-Qualified List
Amount$308.5M
Date—
Westhab Inc.
$278.8M
AgencyDept. of Social Svcs/Human Resources Administration
TypeCompetitive Sealed Proposals/Pre-Qualified List
Amount$278.8M
Date—
Hotel Association of New York City, Inc.
$242.1M
AgencyDept. of Social Svcs/Human Resources Administration
TypeOther
Amount$242.1M
Date—
Services for the Underserved Inc.
$234.0M
AgencyDept. of Social Svcs/Human Resources Administration
TypeCompetitive Sealed Proposals/Pre-Qualified List
Amount$234.0M
Date—
Bowery Residents Committee, Inc.
$231.9M
AgencyDept. of Social Svcs/Human Resources Administration
TypeCompetitive Sealed Proposals
Amount$231.9M
Date—
Hotel Association of New York City, Inc.
$221.7M
AgencyHuman Resources Administration
TypeOther
Amount$221.7M
Date—
CORE SERVICES GROUP, INC.
$210.3M
AgencyHuman Resources Administration
TypeCompetitive Sealed Proposals
Amount$210.3M
Date—
Center For Urban Community Services Inc.
$204.7M
AgencyHuman Resources Administration
TypeCompetitive Sealed Proposals/Pre-Qualified List
Amount$204.7M
Date—
H Schrier & Co. Inc.
$147.0M
AgencyDept. of Social Svcs/Human Resources Administration
TypeRenewal
Amount$147.0M
Date—
Urban Resource Institute
$145.7M
AgencyDept. of Social Svcs/Human Resources Administration
TypeInnovative Procurement
Amount$145.7M
Date—
CHILDREN'S RESCUE FUND - ICAHN HOUSE
$139.2M
AgencyDept. of Social Svcs/Human Resources Administration
TypeNegotiated Acquisition
Amount$139.2M
Date—
Urban Resource Institute
$134.1M
AgencyDept. of Social Svcs/Human Resources Administration
TypeCompetitive Sealed Proposals
Amount$134.1M
Date—
Ace American Insurance Co.
$128.6M
AgencyDept. of Social Svcs/Human Resources Administration
TypeRenewal
Amount$128.6M
Date—
Settlement Housing Fund, Inc.
$127.2M
AgencyDept. of Social Svcs/Human Resources Administration
TypeCompetitive Sealed Proposals
Amount$127.2M
Date—
African American Planning Commission
$126.2M
AgencyDept. of Social Svcs/Human Resources Administration
TypeRenewal
Amount$126.2M
Date—
WOMEN IN NEED, INC.
$124.0M
AgencyHuman Resources Administration
TypeCompetitive Sealed Proposals
Amount$124.0M
Date—
FEDERATION EMPLOYMENT AND GUIDANCE SERVICES, INC.
$113.3M
AgencyDept. of Social Svcs/Human Resources Administration
TypeRenewal
Amount$113.3M
Date—
FEDERATION EMPLOYMENT GUIDANCE SERVICES, INC.
$110.0M
AgencyDept. of Social Svcs/Human Resources Administration
TypeRequest for Proposals
Amount$110.0M
Date—
Samaritan Daytop Village, Inc.
$107.9M
AgencyDept. of Social Svcs/Human Resources Administration
TypeCompetitive Sealed Proposals/Pre-Qualified List
Amount$107.9M
Date—
West Harlem Group Assistance, Inc.
$105.9M
AgencyDept. of Social Svcs/Human Resources Administration
TypeCompetitive Sealed Proposals/Pre-Qualified List
Amount$105.9M
Date—
Acacia Network Housing Inc.
$105.3M
AgencyHuman Resources Administration
TypeCompetitive Sealed Proposals/Pre-Qualified List
Amount$105.3M
Date—
Unknown
$0
AgencyDept. of Social Svcs/Human Resources Administration
TypeRenewal
Amount$0
Date—
Unknown
$0
AgencyDept. of Social Svcs/Human Resources Administration
TypeContract Change
Amount$0
Date—
VENDORAGENCYTYPEAMOUNT▼DATE
Comunilife, Inc.Dept. of Social Svcs/Human Resources AdministrationNegotiated Acquisition$96110.05B—
Center for the Elimination of Violence in the Family, Inc.Dept. of Social Svcs/Human Resources AdministrationRenewal$2.73B—
See BelowDept. of Social Svcs/Human Resources AdministrationNegotiated Acquisition$1.15B—
Institute for Community Living Inc.Dept. of Social Svcs/Human Resources AdministrationCompetitive Sealed Proposals/Pre-Qualified List$660.0M—
Project Renewal Inc.Dept. of Social Svcs/Human Resources AdministrationCompetitive Sealed Proposals/Pre-Qualified List$498.2M—
Acacia Network Housing Inc.Dept. of Social Svcs/Human Resources AdministrationRenewal$443.0M—
Westhab Inc.Dept. of Social Svcs/Human Resources AdministrationCompetitive Sealed Proposals$316.9M—
Urban Resource InstituteDept. of Social Svcs/Human Resources AdministrationCompetitive Sealed Proposals/Pre-Qualified List$308.5M—
Westhab Inc.Dept. of Social Svcs/Human Resources AdministrationCompetitive Sealed Proposals/Pre-Qualified List$278.8M—
Hotel Association of New York City, Inc.Dept. of Social Svcs/Human Resources AdministrationOther$242.1M—
Services for the Underserved Inc.Dept. of Social Svcs/Human Resources AdministrationCompetitive Sealed Proposals/Pre-Qualified List$234.0M—
Bowery Residents Committee, Inc.Dept. of Social Svcs/Human Resources AdministrationCompetitive Sealed Proposals$231.9M—
Hotel Association of New York City, Inc.Human Resources AdministrationOther$221.7M—
CORE SERVICES GROUP, INC.Human Resources AdministrationCompetitive Sealed Proposals$210.3M—
Center For Urban Community Services Inc.Human Resources AdministrationCompetitive Sealed Proposals/Pre-Qualified List$204.7M—
H Schrier & Co. Inc.Dept. of Social Svcs/Human Resources AdministrationRenewal$147.0M—
Urban Resource InstituteDept. of Social Svcs/Human Resources AdministrationInnovative Procurement$145.7M—
CHILDREN'S RESCUE FUND - ICAHN HOUSEDept. of Social Svcs/Human Resources AdministrationNegotiated Acquisition$139.2M—
Urban Resource InstituteDept. of Social Svcs/Human Resources AdministrationCompetitive Sealed Proposals$134.1M—
Ace American Insurance Co.Dept. of Social Svcs/Human Resources AdministrationRenewal$128.6M—
Settlement Housing Fund, Inc.Dept. of Social Svcs/Human Resources AdministrationCompetitive Sealed Proposals$127.2M—
African American Planning CommissionDept. of Social Svcs/Human Resources AdministrationRenewal$126.2M—
WOMEN IN NEED, INC.Human Resources AdministrationCompetitive Sealed Proposals$124.0M—
FEDERATION EMPLOYMENT AND GUIDANCE SERVICES, INC.Dept. of Social Svcs/Human Resources AdministrationRenewal$113.3M—
FEDERATION EMPLOYMENT GUIDANCE SERVICES, INC.Dept. of Social Svcs/Human Resources AdministrationRequest for Proposals$110.0M—
Samaritan Daytop Village, Inc.Dept. of Social Svcs/Human Resources AdministrationCompetitive Sealed Proposals/Pre-Qualified List$107.9M—
West Harlem Group Assistance, Inc.Dept. of Social Svcs/Human Resources AdministrationCompetitive Sealed Proposals/Pre-Qualified List$105.9M—
Acacia Network Housing Inc.Human Resources AdministrationCompetitive Sealed Proposals/Pre-Qualified List$105.3M—
UnknownDept. of Social Svcs/Human Resources AdministrationRenewal$0—
UnknownDept. of Social Svcs/Human Resources AdministrationContract Change$0—
Source: NYC Checkbook — Contracts (qyyg-4tf5)

311 Complaints (Agency-Related)

1Illegal Parking
Count585,385
Avg Resolution0.0d
YoY Change—
2Noise
Count423,177
Avg Resolution0.0d
YoY Change—
3Heating
Count349,059
Avg Resolution1.5d
YoY Change—
4Blocked Driveway
Count184,269
Avg Resolution0.0d
YoY Change—
5Noise
Count176,103
Avg Resolution0.0d
YoY Change—
6Unsanitary Condition
Count122,293
Avg Resolution18.1d
YoY Change—
7Street Condition
Count93,820
Avg Resolution2.5d
YoY Change—
8Water System
Count81,439
Avg Resolution2.7d
YoY Change—
9Plumbing
Count75,824
Avg Resolution14.7d
YoY Change—
10Abandoned Vehicle
Count66,710
Avg Resolution0.0d
YoY Change—
#COMPLAINT TYPECOUNT▼AVG RESOLUTIONYOY CHANGE
1Illegal Parking585,3850.0d—
2Noise423,1770.0d—
3Heating349,0591.5d—
4Blocked Driveway184,2690.0d—
5Noise176,1030.0d—
6Unsanitary Condition122,29318.1d—
7Street Condition93,8202.5d—
8Water System81,4392.7d—
9Plumbing75,82414.7d—
10Abandoned Vehicle66,7100.0d—
Source: NYC 311 Service Requests (erm2-nwe9)
EXPLORE:Revenue·Spending·Impact·NYPD·DOE·Manhattan·Brooklyn
DATA: NYC OPEN DATA · CHECKBOOK NYC · NYC COMPTROLLER · CENSUS ACS
NYC DASHBOARD · 2025