OTI · Code 858 · Government
| Indicator | Current | Prior Year | Target | Trend |
|---|---|---|---|---|
Child care applications submitted using MyCityCritical Accelerate and simplify the delivery of City services and modernize supporting technologies. | 5.1K | 5.1K | — | ▼ 0.4% |
Eligible households adopting Big Apple Connect services (%)Critical Arrange for free, fast, and reliable internet access to NYCHA eligible residents. | 81.4% | 80.1% | — | ▲ 1.6% |
Average incident resolution time by SLA level (hours) — CriticalCritical Deliver City IT services including hardware, software, and technical support | 7 | 3 | — | ▲ 133.3% |
Critical public safety outagesCritical Deliver City IT services including hardware, software, and technical support | 0 | 0 | — | — |
Incidents by severity level — CriticalCritical Deliver City IT services including hardware, software, and technical support | 16 | 16 | — | — |
Major incidents that directly impact services that OTI providesCritical Deliver City IT services including hardware, software, and technical support | 21 | 14 | — | ▲ 50.0% |
New service catalog submissions to support outside agenciesCritical Deliver City IT services including hardware, software, and technical support | 5.4K | 4.8K | — | ▲ 12.2% |
Services OTI providesCritical Deliver City IT services including hardware, software, and technical support | 4 | -5 | — | ▲ 180.0% |
Total outage time for critical public safety infrastructure (minutes)Critical Deliver City IT services including hardware, software, and technical support | 0 | 0 | — | — |
Cumulative number of LinkNYC subscribersCritical Regulate provisioning of public telecommunications services on City streets. | 18.7M | 16.1M | — | ▲ 16.4% |
NYC.gov unique visitors (average monthly) (000)Critical Support sharing and management of citywide data and information. | 5.9K | 6.3K | — | ▼ 6.4% |
| # | COMPLAINT TYPE | COUNT▼ | AVG RESOLUTION | YOY CHANGE |
|---|---|---|---|---|
| 1 | Illegal Parking | 587,009 | 0.0d | — |
| 2 | Noise | 424,376 | 0.0d | — |
| 3 | Heating | 349,685 | 1.5d | — |
| 4 | Blocked Driveway | 184,701 | 0.0d | — |
| 5 | Noise | 176,488 | 0.0d | — |
| 6 | Unsanitary Condition | 122,432 | 18.1d | — |
| 7 | Street Condition | 93,970 | 2.5d | — |
| 8 | Water System | 81,515 | 2.7d | — |
| 9 | Plumbing | 75,924 | 14.7d | — |
| 10 | Abandoned Vehicle | 66,840 | 0.0d | — |